For fast,st, easy
easy ordering: 1-800-826-8982
Fax: (727)27) 734-73
5860 Phone: (727) 733-8399
You can either prepay for your order or pay with a credit or
debit card. VISA, MasterCard, American Express, and Discover
card are accepted. Charge card orders will be charged the
day of shipment.
A copy of the invoice is necessary for all claims. All claims for
damage must be made by purchaser to carrier. No deductions
should be made from invoice for freight or damage without
written approval. Shortages must be reported within 5
days of receipt of goods. No returns authorized without
written consent. If you refuse an order for which you have
not indicated a specific cancel date or that is shipped prior
to cancel date, you will be invoiced for shipping charges.
Unauthorized returns will be refused and returned to sender.
A restocking fee of 25% (plus freight) will be charged for all
Please note some products contain extra delicious Chocolate
Chunks. We ship from Florida. It can be too hot to safely
ship chocolate without it melting May 20 through October
10. Please call to discuss if you need products containing
chocolate chunks to ship during this time. We do get cold
spells and can expedite if necessary.
SQF Level 3 Certification
As a manufacturer, we are subject to inspection throughout
the year by the F.D.A. and other government agencies.
While in the past we were rated EXCELLENT by A.I.B.,
an independent organization, which conducts very
comprehensive and stringent tests of a company’s business
practices and procedure, within the past few years, we
attained a new level of Global Certification. Annually, NSF
International conducted its very intensive audit of our
facility, processes, and procedures and awarded us its
highest level of certification - SQF Level 3. You may order
from us with confidence knowing that our blending,
packaging, facilities, and paperwork are in compliance with
the highest standards in our industry.
Pelican Bay runs its business according to the Golden Rule.
We always treat others as we expect to be treated ourselves,
and we hope to leave the world a better place. Every day,
as a company, we explore better ways to recycle, improve
our community, and make a difference. All of our mixes
and products are proudly blended, pouched, and handassembled
in the USA.
Minimum Order $10.00
Pelican Bay is a firm believer in providing the best
service possible. Please let us know when placing your
order if you have any specific requests; for example,
your order must arrive by a certain date.
For maximum shelf life, store products in a cool,
dark, dry place. Herb Mixes: 1 year. They do
not go bad, but can lose their color and
potency. Hot Chocolate: 12 months. Baking
Mixes: 12 months. We blend and mix all of our products in
small batches to ensure that you receive them fresh.
These shelf life estimates are very conservative;
with proper storage, most products should
keep far longer. Try to avoid exposing products
to heat, humidity and bright lights.
For fast, easy ordering please call 1-800-826-8982
or (727) 733- 8399. If you prefer, you can fax us at
(727) 734-5860 or mail orders to us at 150 Douglas Avenue,
Dunedin, Florida 34698 or email our sales department:
Depending on availability, bags, ribbons, tie-ons etc
may be subject to substitution.
All backorders will be shipped as soon as possible.
We ship UPS or FedEx (unless instructed otherwise) from
Dunedin, Florida. Products are usually shipped within a week.
During Holiday Season orders can take up to 2 weeks to ship. We
do not accept COD orders. You may order ahead with a specific
later ship date. If you MUST have your product for a specific
day let us know, and we will always do our best to make you
happy. Overnight, 2nd and 3rd day shipping is available at an
Shipping Rates for Continental US