Leticia M.
Sanchez
Executive Director,
Market Director of
Banking
JPMorgan Chase &
CO. Consumer Bank
Claudia
San Pedro
President
Sonic Drive-in
Claudia San Pedro is President
of SONIC Drive-In, part of the
Inspire Brands family of
restaurants. San Pedro sets the
strategic direction for SONIC
and is responsible for overseeing the brand's marketing and
operations teams. She is also responsible for the growth and
success of SONIC's company-owned restaurants as well as the
brand's relationship with its franchise community. Joining SONIC
in 2006 as vice president of investor relations and treasurer,
she directed financial planning, procurement, and investment of
funds for the organization, formulated investor relations strategy,
and oversaw communications with the investment community. San
Pedro was promoted to executive vice president and chief financial
officer in 2015, and was responsible for SONIC's financial planning
practices, as well as the brand's relationship with lending
institutions, shareholders, and the financial community. Prior to
joining SONIC, she served as the director for the Oklahoma Office
of State Finance (OSF). Appointed by Governor Brad Henry in 2005,
San Pedro was the first female and first Hispanic to serve as
director of state finance for Oklahoma. Mexican-born San Pedro
serves on the boards of the Greater Oklahoma City Chamber of
Commerce, BOK Financial, and the Foundation for Oklahoma City
Public Schools. San Pedro is an alumna of Smith College in
Massachusetts. She also received an MBA from the University of
Oklahoma.
A seasoned professional in the
banking and financial industry
with 25 years of experience,
Leticia M. Sanchez, Executive Director, Market Director of
Banking at JPMorgan Chase & Co. Consumer Bank is an
advocate for a diverse and inclusive workplace by empowering
employees to bring their best and true selves to work. Joining
JPMorgan Chase & Co. in 2010, she oversees all aspects of the
retail branch operations and strategies to achieve key financial
metrics including deposit and investment balance growth, client
acquisition & retention while maintaining an employee and
customer-obsessed culture. In this role, she leads a team of
100+ employees in the Los Angeles-Orange County Market
offering banking solutions to consumers. A top performing
employee, working mother, community volunteer, and mentor
to many peers, associates and external professionals, Sanchez
is a role model to follow. She serves as the Co-Lead for Personal
& Financial Wellness for JPMorgan Chase Los Angeles Orange
County Culture Council, Region Liaison for JPMorgan Chase’s
Adelante North America Leadership Team and is part of
JPMorgan Chase Community and Consumer Bank’s Hispanic
Leadership Forum Steering Committee.
Joining Sitel Group in 2017 to start a digital strategy venture in North
America, Mongalo was key in developing the digital team’s first client relationships and creating new
methodologies to identify experience improvement opportunities and automation potential. As Director
of Digital Customer Experience Solutions, she leads product strategy, sales and deployment for some
of Sitel Group’s key digital offerings: Chat/Messaging and Digital Agent. A digital CX leader, she has
worked with Fortune 500 clients to improve their digital customer experience through ideation sessions,
customer journey mapping, digital care assessments, and automation and self-care initiatives. She
represents Sitel as a frequent industry speaker, manages vendor partnerships and collaborates with
account management and business development leaders to advance digital transformation efforts by
Sitel Group clients. Under Isabella’s leadership, the Sitel digital team has earned recognition by industry
research and advisory firms such as ISG and IAOP for its work in conversational artificial intelligence.
Having designed Sitel’s Customer Experience Lab, she is an advocate for user-centric approaches
within the group. Previously, she was Brand Manager for an open-source Internet of Things app de-velopment
platform and computer vision analytics company called AdMobilize, which digitalizes physical
world interactions to gain “truth metrics”. Mongalo’s training in service design began at the Cornell
School of Hotel Administration where she earned a degree in Business Administration with a
concentration in Services Marketing and Operations Management. She has run various brand
consulting projects for South Florida businesses and stays connected to the local start-up
environment. Isabella believes Latinas have the ambition, work ethic and talent to lead American busi-nesses
at the highest levels and is committed to helping increase the number of Latinas who pursue
Isabella
Mongalo
Director, Digital
Customer Experience
Solutions
Sitel Group
business education, corporate leadership, and entrepreneurship.