WHAT IS CARE
Care Management is a holistic, clientcentered
approach to caring for older adults.
A Care Manager acts as a guide and advocate
for families who are caring for older relatives or
disabled adults. He or she is typically educated
and experienced in any of several fields related
to aging life care/care management, including
gerontology, nursing, or social work, with a
focus on issues related to aging and elder care.
The expertise and guidance of Care Managers
provides answers that lead families to actions
and decisions that ensure quality care and an
optimal life for those they love, thus reducing
worry, stress and time off of work for family
• Assessment and monitoring
• Planning and problem-solving
• Care coordination
• Education and advocacy
• Family caregiver coaching
CARE MANAGERS MAY ASSIST IN:
Housing – helping families evaluate and select
Home care services – determining services that
are appropriate and assisting to engage and
monitor those services
Medical management – attending doctor
appointments, advocating for treatment
or medication changes, and if appropriate,
monitoring client’s adherence to medical orders
Communication – keeping family members
and professionals informed on status
Social activities – providing opportunity for
client to engage in social, recreational, or
cultural activities that enrich the quality of life
Legal – referring to or consulting with an elder
Financial– reviewing or overseeing bill paying or
monitoring daily money management
Safety and security – monitoring client;
recommending technologies to add security or
safety; observing changes and potential risks of
exploitation or abuse
Long-distance care – coordinating care when
families live at a distance; including crisis
A care plan tailored for each individual’s
circumstances should be prepared after a
comprehensive assessment. The plan may be
modified, in consultation with client and family,
as circumstances change.
HOW DO YOU KNOW YOU NEED
A CARE MANAGER?
You may need assistance if:
• The person you are caring for has limited or
no family support or family lives at a distance.
• Your family has just become involved and
needs direction about available services.
• The person you are caring for has multiple
medical issues or dementia.
• The person you are caring for is unable to live
safely in his/her current environment.
• Your family is “burned out” or has limited
time to deal with your loved ones’ chronic
• Your family is at odds regarding care decisions
or confused about options.
• The person you are caring for is not pleased
with current care providers and requires
• The person you are caring for is confused
about his/her own financial and/or legal
• Your family needs education and/or direction
in dealing with behaviors associated with