Are different sized and types of units available?
Are units for single and double occupancy available?
Do residents have their own lockable doors?
Is a 24-hour emergency response system accessible from the unit?
Are residents able to bring their own furnishings for their unit
and what may they bring? What is provided? May they decorate?
Do all units have a telephone & cable TV & how is billing handled?
Is a kitchen area/unit provided with a refrigerator, sink and
May residents keep food in their units?
May residents smoke in their units? In public spaces?
Are bathrooms private or shared? If shared, by how many?
Do bathrooms have grab bars in showers and raised toilets?
Is a roll-in shower available?
Do residents control the A/C and heat in their units?
SOCIAL & RECREATIONAL ACTIVITIES
Is there evidence of an organized activities program, posted
schedule, events in progress, reading materials, etc.?
Are residents participating in activities?
Are residents’ pets allowed? Who is responsible for their care?
Does the residence have its own pets?
Are visitation hours reasonable?
Are activities/entertainment offered outside of the building?
Are activities/entertainment brought into the building?
Are religious services are available at the facility?
FEES, NEEDS & CONTRACTS
Can you obtain all forms requiring signatures?
Is there a lease contract?
May a contract be terminated and what are the refund policies?
Are there any government, insurance or private programs
available to help cover the cost of services?
Are additional services available if the resident’s needs change?
Are there different costs for various levels of care, or is cost all
inclusive of care services?
Do billing, payment and credit policies seem fair and reasonable?
Is there an appeals process for dissatisfied residents?
Is there a cap on which the monthly rate can be increased?
Is there assistance if I run out of money?
Under what circumstances would I have to move out of facility?
Need for someone to give me my medications/injections?
Needing more help than I do now?