Is the residence location and decor attractive and pleasing?
Does the administrator/staff call residents by name and interact
warmly with them as you tour the residence?
Do residents socialize with each other/involved in activities?
Do residents appear to be properly groomed, dressed & healthy?
Are you able to talk with residents about their likes and dislikes?
Are staff appropriately dressed, personable, friendly and outgoing?
Are staff members attentive to residents’ needs in a timely manner?
Do staff members seem knowledgeable and competent?
Is the staff-to-resident ratio sufficient to meet residents’ needs?
Is the floor plan easy to follow?
Are doorways, hallways and rooms accommodating to
wheelchairs and walkers? Are handrails available?
Is the residence clean, free of odors, appropriately heated
or cooled and well lit?
Does the residence have sprinklers, smoke detectors and clearly
marked, unobstructed exits?
Does the residence have a written emergency plan available?
(Medical, fire, hurricane)
Is there 24-hour security?
Is there 24-hour on-site management?
Are rooms available for private occasions/parties?
Are guest accommodations available? Gratis or extra charge?
HEALTHCARE & PERSONAL CARE
Is self-administration of medication allowed?
Does a physician or nurse visit regularly to provide checkups?
Is there a written plan for the care of each resident?
Does the residence have a process for assessing a potential
resident’s need for services and are they addressed periodically?
Does this process include the resident, their family and facility
staff along with the resident’s physician?
Does the residence have a means of security for wanderers?
FOOD SERVICE (Ask for a menu)
Does the residence provide three nutritionally balanced meals a
day, seven days a week? Are snacks available?
May a resident request special foods? Prescribed diets?
Are common dining areas available? May they sit anywhere?
May residents eat meals in their units?
Are there set times for meals? Available anytime?
Are meals available for friends or guests? Gratis or extra charge?
Are there meal choices?