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NURSING HOME QUICK TIPS LIST The Quick Tip List was developed to give an overall indication of what to look for when touring the nursing home by looking at just five categories of questions. The questions are easy to understand, common sense things to look for when touring a facility. Just use your senses (Look, Listen, Smell and Taste) for each category of questions and you will be able to determine whether a facility has high standards. Higher standards are the key to better the care. Don’t accept explanations or excuses from the nursing home you are considering. If you find a nursing home with low standards, move on to the next nursing facility. 1. Facility. Look for cleanliness and be aware of any strong odors. • Look at the floors - Are they shiny if tiled, and are they free from stains, if carpeted? • Look at the furniture - Is it dirty and worn? • Look at the structure - Are the walls, doors and fixtures in good repair? • Is the home well lit? Are there any strong foul odors? • Are there overpowering “good smelling” fragrances that could be masking or covering up foul odors. 2. Staff. Look & listen to observe the following: • Is the staff well groomed and dressed professionally and appropriately? • How does the staff interact with patients and visitors? • Does staff seem friendly, caring, patient, polite and helpful? • Do they seem happy? • Does the care staff seem to work well with each other? • Is staff polite and courteous or are they complaining to each other? • Is the interaction between management and the care staff positive? • When you ask questions, does management seem forthcoming or are they hesitant to answer? Do they seem agitated or aggravated? 3. Patients. Look, listen and smell to observe the following. • Are the patients that you see groomed and clean? (shaven, nails trimmed and dressed appropriately) • Do you smell any strong odors coming from the patients? • Do patients seem to be receiving attention by staff if needed? • Are the patients that are more active and social involved in any activities? • Do they seem to be enjoying their interaction with staff? Note: Do not go into any patient’s room without the permission of the patient and the staff. Please respect the privacy of the patients. www.PolkElderCare.com 31


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